Privacy Policy

1. Introduction & Scope

Welcome to CarzBazzar ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of personal data when you access our website, use our services, or interact with our platform for buying, selling, financing, or inspecting used vehicles. By using CarzBazzar, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Identity Data: First name, last name, date of birth, governmental ID (Aadhaar, PAN Card) necessary for RC transfer and verification.
  • Contact Data: Residential address, billing address, email address, and mobile numbers used for sending inspection updates, offers, and OTps.
  • Vehicle Data: Registration numbers (RC), chassis numbers, vehicle identification numbers (VIN), make, model, year of manufacture, service history, and physical condition details obtained during our free doorstep inspections.
  • Financial Data: Bank account details for instant payment processing when selling your car, and credit score/loan eligibility information when applying for car finance.
  • Technical Data: IP address, browser type, operating system, device identifiers, and browsing behavior on our platform collected via cookies and similar tracking technologies.

3. How We Use Your Information

The data we collect is utilized for the following core business operations:

  • To facilitate the end-to-end buying and selling of used vehicles, including generating accurate pricing estimates and physical inspection reports.
  • To securely process financial transactions, initiate instant payouts to sellers, and facilitate EMI/loan approvals with our banking partners.
  • To execute legal documentation, including RTO (Regional Transport Office) paperwork, RC (Registration Certificate) transfers, and vehicle insurance transfers.
  • To share necessary vehicle specifications and inspection reports with our verified network of 500+ dealers to secure the highest bidding price for your car.
  • To send administrative notifications, appointment confirmations, customer support responses, and marketing communications (where consent is provided).

4. Data Sharing & Third-Party Disclosure

We do not sell your personal data. However, to operate our automotive marketplace, we may share your data with strictly vetted third parties:

  • Verified Dealerships: We share vehicle inspection reports and basic location data with our dealer network to receive bids. Your contact info is only shared once a transaction is agreed upon.
  • Government Authorities: RTOs and traffic police for legal compliance, RC transfers, and challan verifications.
  • Financial Institutions: Partner banks and NBFCs for processing car loan/finance applications and running credit checks.
  • Service Providers: Cloud hosting providers, SMS/WhatsApp gateways, and payment processors who operate under strict confidentiality agreements.

5. Data Retention & Security

We retain your personal and vehicle data only for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements (such as retaining RC transfer proof). We employ industry-standard encryption (SSL/TLS), secure servers, and strict access controls to protect your data against unauthorized access, alteration, or destruction.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also opt-out of marketing communications at any time by utilizing the "unsubscribe" link in our emails or by contacting our support team. Please note that data required for legal RC transfers cannot be erased until statutory requirements are met.

7. Updates & Contact Info

We may update this Privacy Policy periodically to reflect changes in legal or business requirements. For any privacy-related concerns, data deletion requests, or grievances, please contact our Data Protection Officer at Info@carzbazzar.com or call us at +91 79901 37858.